Credit or refund with proof of purchase. We’ll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee or charge will apply.
If your return is not the result of our error, your ‘true postage fee’* will apply. Once your return has been received, a credit or refund will be issued within 10 business days and an email confirmation will be sent to the email address you provided in your order/receipt.
* True postage fee. In many cases Cosmo Cultur will share in your postage cost therefore if you decide to return an item(s) we will charge you for the full cost of shipping.
To facilitate refunds, it is best that you call us before sending in item(s) for requesting a refund. With your return, please provide in written format, your Order or Invoice number and the reason you want to return each item (choose one of the following):
“W” – Ordered the wrong item.
“N” – Received an item that was not ordered.
“D” – Item was damaged, defective, or missing parts.
“I” – item did not arrive in time.
“O” Other (please describe).
Original Receipt
The original receipt or packing slip is required for all returns and exchanges.
Return & Exchange Period
Unopened products may be returned within 7 days of purchase with proof of purchase. Shipping fees are non-refundable (unless we make a mistake on your purchase).
Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).
A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.
Cosmo Cultur reserves the right to deny any return or exchange.
Risk of Loss
All items purchased from Cosmo Cultur are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass directly to you upon our delivery to the carrier (United States Postal Service – USPS) and Cosmo Cultur is not liable for the order nor has an obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.
Cosmo Cultur may exercise discretion, as a one-time courtesy, to resend or refund (minus shipping fees) a lost or damaged order in the possession and care of the carrier and predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to Cosmo Cultur.
Refund Method
For online purchases (products or digital material/courses):
Refunds will be credited to the original credit card or PayPal account.
If Cosmo Cultur is experiencing technical difficulty or issues with its merchant account provider, Cosmo Cultur reserves the right to issue refunds via company check or money order.
Refunds can only be given to the buyer who made the original purchase. No exceptions!
Contact Customer Service
Monday through Friday, 9am to 4pm (Eastern Standard Time)